PTA (Pakistan Telecommunication Authority) has issued the order to the CMOs (Cellular Mobile Operators) for improvement. These improvement must include quality performance, network coverage and maintain the Quality of Service (QoS) according to the license standards.
Why PTA asked QoS for improving the quality
This action has taken after considering the public complaints concerning degradation in their service quality and PTA also has taken a survey regarding this. Keeping these things in view, PTA observed that there is a deficiency in proper working of network expansion and insufficient sites/ network are one of the major causes. These are the reasons that are creating QoS issues.
PTA has asked CMOs for making solid measure regarding the resolution of the root causes. So that it will result in maintaining proper coverage and network stability. Furthermore, it was stated that it could only happen with a proper expansion of their networks. Specifically, in the urban areas, which are densely populated.
How PTA will deal?
For checking the progress or improvement in the voice quality and the data services. PTA will keep checking CMOs from time to time. This will result in a great, even for the companies are not only for the users. The reason is that better service quality and coverage will definitely result to meet the customer’s expectations.