A section of customers have been facing problem while making transaction of their money through various channels of payment including, digital banking, ATMs and POS due to technical issues.
Meezan Bank is considered as one of the banks in Pakistan with its seamless banking experience for the customers which made the bank as the one of most preferred banks in Pakistan. Being the biggest Islamic bank and wide network, it has attracted huge number of customers in the past few years. However, the bank disappointed its customers as it service faced frequent interruptions last wee.
According to the customers, the cash withdrawal on ATM did not work whereas POS also did not transfer the amount from customers account to merchant’s account, which caused inconvenience to customers. Some of the customers said that the amount has been deducted from their accounts but did not transfer to the other end.
Unlike Habib Bank Limited which has left their customers in the lurch with no communication regarding system error, the management of the Meezan Bank while assessing the technical issues conveyed their customers about the snag and assured them for restoration of the services and reversal of the amount in their accounts.
According to the official notification issued by the bank: Dear Customers, Due to technical difficulties you may face issues in some of our services. Our teams are working to resolve the issues and provide you with an uninterrupted banking experience.
We regret any inconvenience you may face and thank you for your patience, the notification stated.
Customers of the Meezan Bank received the message from the banks through SMS and social media. The customers of the bank heaved a sigh of relief after receiving the message from the bank.