Nvidia has released a statement about RTX 4090 GPU and ongoing investigation of transducer meltdowns.
Team Green notes that there is a common problem with You mentioned 12VHPWR adapters that melt is that it wasn’t properly networked, and the company estimates there are about 50 cases of this worldwide.
nvidia Wrote (Opens in a new tab): “We are actively investigating the reports. We are aware of about 50 cases globally. Our findings so far indicate that a common problem is that the connectors are not fully connected to the graphics card.
“To help ensure the security of the connector, we recommend plugging the power adapter into the graphics card first to make sure it is plugged in firmly and evenly, before connecting the graphics card to the motherboard.”
Nvidia concludes: “We are looking at additional ways to ensure that the connector is secure before powering on Photographers card. “
Team Green also provided 2 pictures to show the adapter is positioned correctly, and another picture of it not being fully connected.
Analysis: Scale the problem
Those affected by the melting adapter issue will benefit from the “expedited RMA process, regardless of cable or card used,” so replacement RTX 4090 boards will be quickly issued to all affected users.
That’s good to hear, since there’s a suggestion of user error here, in terms of the adapter not being fully plugged in – but even if that’s the case, Nvidia will replace the damaged graphics card in question, such as Gamers Nexus (GN) explained (Opens in a new tab). “Anybody has a problem,” Nvidia told GN [with the melting adapter] He will be taken care of. We will issue an RMA. “
GN has also received a rough estimate of RTX 4090 units sold so far (from board partners) and believes it to be around 125,000 units, which if 50 graphics cards turn out to be problematic according to Nvidia’s official figure, that would mean 0.04% of RTX 4090 users affected. (Add your own seasoning, but that gives you an idea that the problem is far from a widespread one.)
However, it’s still a worrisome situation, and we’d be interested to hear what Nvidia might recommend regarding mention of “additional methods” of securing the connector to the power adapter.
Since we’re starting to hear about the adapter not being properly positioned as a possible cause of these melted cables, the obvious concern is that even if the thing was connected correctly to begin with, if it was under any kind of stress – and bent to fit in computer case On the side panel, for example – there is a risk that it will run looser at the end, and possibly cause a problem.
Hopefully, Nvidia will get more tips soon.
Across tom devices (Opens in a new tab)