It can take a while and require a long number of documents to apply for a domicile, birth certificate, identity card, or death certificate.
Thanks to the creation of “e-Khidmat Markaz,” or Citizen Facilitation and Service Centers, by the provincial government, this is thankfully no longer the case in Punjab.
Let’s look at how these facilitation centres are affecting how people in Punjab engage with state entities.
E-Khidmat Markaz
Several government services will be combined under one roof for residents using the E-Khidmat Markaz concepts, alleviating the Citizens vs. Governmental interphase.
The issuance of Birth Certificates, Marriage Certificates, Death Certificates, Divorce Certificates, Character Certificates, Motor Vehicle Registration, Token Tax Collection, Vehicle Transfer of Ownership, FARD, Learners Driving Licenses, Traffic Fine Collection, Domicile Certificates, Issuance of CNIC, NADRA E-Sahulat, and Route Permit are among these services.
Benefits of E-Khidmat Markaz
E-Khidmat Markaz is transforming how government is run by allaying the worries of every person. Before the creation of these facilitation centres, locals had to go through a number of tiresome procedures and visit numerous government offices to receive these services.
But because these public service centres have been set up all around Punjab, locals can now easily access all 17 of the following services:
Birth Certificate
- Marriage Certificate
- Death Certificate
- Divorce Certificate
- Character Certificate
- Motor Vehicle Registration
- Token Tax Collection
- Vehicle Transfer of Ownership
- FARD
- Learners Driving License
- Traffic Fine Collection
- Domicile Certificate
- Issuance of CNIC
- NADRA E-Sahulat
- Route Permit
How E-Khidmat Center Helping the People of Punjab
- Decreasing the access distance.
- Allowing access to underserved groups.
- Introducing transparency, efficiency, and accountability.
- Processing transactions more quickly.
- Lowering costs for the general public.
- Lowering the cost to government (internal efficiency).
- Public satisfaction improved as tax revenue increased for the government.
- Lowering the time it takes for citizens and the government to conduct business.
- Providing innovative services.
- Modernisation and best practises adoption.
How To Get the Most Out Of E-Khidmat Markaz?
When you enter the sleek and modern e-Khidmat Markaz, the front desk staff will direct you if any documents are missing from the file you have brought to submit.
The front desk employee will guide you to a machine that automatically generates tokens for your particular service and turns after you have the full set of documents.
Additionally, you can pre-order a token through the e-khidmat centre app. If you have previously scheduled an appointment, you must scan the QR code to obtain the token. You are then directed in the direction of the proper department once that is finished.
For instance, the traffic police department will get your documentation and the details you need if you want a learner’s permit.
The process is automated, therefore manual form submission is not required. The Punjabi people have access to 17 different government services, including the Land Record Management Information System (LRMIS), a NADRA e-Sahulat facility.