Press Release

For Better Customer Experience, Easypaisa Introduces WhatsApp Channel Support


Easypaisa is one of the leading digital payments platforms. For the customer’s experience, Easypaisa introduces WhatsApp Channel Support for transforming their experience. Through this feature of Easy paisa, users will able to access the support channel 24 hours on a provided WhatsApp number.

This service will enable the users to interact with the predefined interaction rule for them rather than a human being. It is the first initiative without any branch of banking in over Pakistan that has taken by Easy paisa.

Easypaisa WhatsApp Channel

With the help of the WhatsApp support feature, the users can easily approach to research their queries on multiple topics including how to manage an ATM Card, and how to connect debit cards to your Easy paisa account. Furthermore, it also enables the users to know how to renew Easy paisa PIN, and how to get access to a loan. Lastly, one can also generate an ATM pin.


CEO of Telenor Microfinance Bank/Easy Paisa, M. Mudassar Aqil talked about the development purpose. He said that as the launcher of digital financial services provider in Pakistan with Easy paisa account. They tried to provide the most possible payments experience digitally and are trying to modifying the problems which came across during the interaction for users.

Furthermore, he said that with help of WhatsApp channel support. Our motive is to give users all the necessary information that they required efficiently. So, when they are coming up with digital need (banking), they are capable of taking the most appropriate financial decisions.


With the advancement of the WhatsApp support feature, users have become able to take full benefit of Easypaisa assort offerings. Moreover, it is one of the securest and convenient ways to deal through WhatsApp for users. The reason is simple that probably, everyone is connected with WhatsApp messenger, these days.

Muhammad Furqan

The author Muhammad Furqan

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